I order pure white shirt dress with print. The printed on discolored/damaged light blue fabric and refused to accept the return. They admitted the error and Alibaba did not grant the refund because their customer service rep made a mistake. Grave injustice. I lost over $2200.
Tedarikçinin yanıtı:
Thanks for your feedback.
You gave the bulk order during the CNY holiday, and asked full refund , we accept it and refund the costs to you .
Then you asked us to do the order again, we finished in time, but you refused to pay for the shipping costs , we bear $100 for the shipping. Then we used including tax shipping way for you ,helped you save over 45% tax, it is over $1000. Because you made complaints before , it wasted some days for shipping.
Then you made complaints again on Alibaba , complaint for shipping delay, we refund another $100 for you . Then you complaints for the r fabric color, we showed the receipt for the fabric,it's right color.
09 Jun 2025